Welcome to Warm Ivory.
These Terms of Use and Online Store Terms ("Terms") govern your access to and use of the Warm Ivory website, online store, product information, questionnaires, recommendation tools, educational material, communications and related services.
Warm Ivory is operated by Prosperity Transformationz, trading as Warm Ivory ("Warm Ivory", "WI", "we", "us" or "our").
By accessing or using our website, creating an account, completing a questionnaire, submitting information, communicating with us electronically or placing an order, you agree to be bound by these Terms together with our Privacy Policy, Returns and Refunds Policy, Shipping and Delivery Policy, Cookie Policy and any other policies displayed on our website.
If you do not agree to these Terms, you must not use the website or our services.
Nothing in these Terms is intended to exclude or restrict any right that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or any other applicable South African law.
Trading name: Warm Ivory
Legal business: Prosperity Transformationz
Website: www.warmivory.co.za
Email: help@warmivory.co.za
Telephone / WhatsApp: 082 467 3876
Physical address: 4 Peter Road, Moret, Randburg, Gauteng, South Africa
Address for service of legal documents: 4 Peter Road, Moret, Randburg, Gauteng, South Africa
Where Warm Ivory is registered for VAT, the applicable VAT information will be displayed where legally required.
Warm Ivory is an online retailer of selected beauty, fragrance, skincare, K-beauty, personal-care, wellness and related products.
Products may include, amongst others:
We may also provide educational information, product-comparison tools, questionnaires and personalised product suggestions intended to help customers navigate our product range.
The availability of a product on our website does not constitute a representation that the product is suitable for every person.
PLEASE READ THIS SECTION CAREFULLY BEFORE PURCHASING OR USING ANY WELLNESS, SUPPLEMENT, MUSHROOM, COLLAGEN, SKINCARE OR RELATED PRODUCT.
Warm Ivory is a retailer. Warm Ivory is not a medical practice, healthcare provider, pharmacy, dietetic practice or diagnostic service.
Nothing contained on our website, social-media platforms, questionnaires, recommendation tools, product descriptions, articles, emails, WhatsApp communications or other material supplied by Warm Ivory constitutes:
Information supplied by Warm Ivory is intended for general educational, informational and shopping-guidance purposes only.
You must not disregard, delay obtaining or discontinue professional medical advice or prescribed treatment because of information obtained from Warm Ivory.
You remain responsible for determining whether a product is appropriate for you and for using the product in accordance with its label, manufacturer instructions and professional medical advice.
You should consult an appropriately qualified healthcare professional before using a supplement, medicinal or functional mushroom, collagen product or other wellness product if you:
Possible interactions can occur between supplements, herbs, mushrooms, medicines and other substances.
If you experience an unexpected or adverse reaction, discontinue use where appropriate and obtain medical advice.
No statement on the Warm Ivory website should be interpreted as a representation that any product will diagnose, prevent, treat or cure any disease or medical condition unless such claim is expressly authorised under applicable South African law.
Warm Ivory may provide complimentary online questionnaires, quizzes, routine builders, fragrance finders, wellness selectors or similar tools ("Recommendation Tools").
These tools may use information you voluntarily provide to suggest products that may be relevant to your stated preferences.
Recommendations are generated for shopping guidance only.
A recommendation does not constitute a representation, warranty, diagnosis or professional opinion that a product:
The accuracy and usefulness of any recommendation depend on the accuracy and completeness of the information you provide.
You must not knowingly provide false or misleading information when using a Recommendation Tool.
Where a questionnaire asks about health circumstances, medications, allergies, pregnancy or other matters relevant to product safety, you should answer accurately.
Warm Ivory may decline to provide a recommendation and may instead recommend that you consult an appropriately qualified healthcare professional.
A Warm Ivory recommendation never overrides medical advice or the manufacturer's warnings, dosage instructions, contraindications or product directions.
Skincare results differ between individuals.
Product descriptions, ingredient information, customer reviews, routines and recommendations do not guarantee any particular cosmetic or dermatological result.
Customers should review product ingredients carefully before use, particularly where they have allergies, sensitive skin or known ingredient intolerances.
Where appropriate, we recommend patch testing a new skincare or cosmetic product before widespread use.
You must discontinue use and obtain appropriate professional advice if you experience a significant or persistent adverse reaction.
Fragrance is subjective and may smell different between individuals because of skin chemistry, temperature, environment and other factors.
Descriptions such as fragrance notes, longevity, projection, season, mood, similarity or suitability are descriptive guidance and not guarantees.
Unless a statutory return right applies, a customer's personal dislike of a fragrance after opening or using it does not necessarily mean that the product is defective.
Specific return conditions applicable to sealed and opened fragrance products are contained in our Returns and Refunds Policy.
We take reasonable steps to ensure that product descriptions, ingredients, images, specifications, pricing and other information displayed on the website are accurate.
However:
Where there is any conflict between general information on the Warm Ivory website and mandatory warnings, instructions or information printed on the actual product, the product's official labelling and manufacturer instructions should be followed, subject always to applicable law.
You must be at least 18 years old and legally capable of entering into a binding agreement to place an order with Warm Ivory.
A person under 18 may browse the website but may only purchase products with the involvement and consent of a parent or legal guardian.
We reserve the right to restrict the purchase of any product where legislation, manufacturer requirements or safety considerations impose an age or other restriction.
You agree to provide accurate, current and complete information when creating an account, placing an order, completing a questionnaire or communicating with us.
You are responsible for:
You may not impersonate another person or create accounts for fraudulent, abusive or unlawful purposes.
Displaying a product on our website constitutes an invitation to customers to place an order and does not necessarily constitute a binding offer by Warm Ivory.
When you submit an order, you make an offer to purchase the selected products subject to these Terms.
An automated order acknowledgement confirms receipt of your order. It does not necessarily mean that we have finally accepted the order.
Warm Ivory may reject or cancel an order where reasonably necessary, including where:
Where we cancel an order after receiving payment and the customer is entitled to a refund, the amount lawfully due will be refunded in accordance with applicable law and our refund procedures.
Prices are displayed in South African Rand unless otherwise stated.
Applicable taxes and delivery charges will be disclosed in accordance with applicable law and displayed during the purchasing process where relevant.
Customers must review the final order amount before completing payment.
Available payment methods are displayed at checkout.
Payments may be processed through third-party payment service providers. Warm Ivory does not necessarily receive or retain full payment-card information processed directly by those providers.
We take reasonable steps to use payment systems appropriate to the nature of the transaction.
All products are subject to availability.
Placing an item in a shopping cart does not reserve stock unless we expressly state otherwise.
If a product becomes unavailable after you place an order, we will notify you and provide the remedy required by applicable law.
Delivery arrangements are governed by our Shipping and Delivery Policy.
Returns, refunds, exchanges, damaged goods and incorrect products are governed by our Returns and Refunds Policy, which forms part of these Terms.
Certain electronic transactions may qualify for the statutory cooling-off rights contained in the Electronic Communications and Transactions Act 25 of 2002.
Where section 44 of that Act applies, a consumer may generally cancel a qualifying electronic transaction for goods within seven days after receipt, subject to the statutory exclusions and conditions applicable to that transaction.
Nothing in Warm Ivory's policies limits any additional rights available to a consumer under the Consumer Protection Act or other applicable South African legislation.
Health, hygiene, cosmetic, fragrance and wellness products may be subject to lawful restrictions on return once opened, unsealed, used or otherwise rendered unsuitable for resale, depending on the circumstances and applicable legislation.
The detailed rules will be contained in our Returns and Refunds Policy.
The Warm Ivory website and the original material created for Warm Ivory are protected by South African and, where applicable, international intellectual-property laws.
Except where expressly identified as third-party material, rights in Warm Ivory's original content may include rights in:
All rights are reserved.
Manufacturer names, product names, trademarks, photographs and other intellectual property belonging to third parties remain the property of their respective owners. Their appearance on our website does not transfer ownership of those rights to Warm Ivory or to any website user.
Warm Ivory's original photographs, imagery, written content, graphics, videos, questionnaires, guides, product-selection material and other proprietary content may not be copied, reproduced, republished or commercially exploited without our prior written permission.
Except where applicable law expressly permits otherwise, you may not:
Permission to share a link to publicly accessible Warm Ivory content does not constitute permission to copy the underlying content.
Where Warm Ivory believes its intellectual property is being infringed, we reserve the right to demand removal, issue takedown notices, suspend access, preserve evidence and pursue any remedies available under South African law.
You may use the website only for lawful personal shopping and informational purposes.
You may not:
Where customers are permitted to submit reviews, photographs, comments or other content, that content must be truthful, lawful and based on genuine experience.
You may not submit content that:
You retain ownership of content you own, but by submitting content for publication you grant Warm Ivory a non-exclusive, royalty-free licence to host, reproduce and display that content for the purpose for which it was submitted and for reasonable promotion of the Warm Ivory business, subject to applicable law.
We may moderate or remove unlawful, misleading, abusive or irrelevant content.
The website may contain links to manufacturer websites, payment providers, courier services, social-media platforms or other third-party services.
Those services operate independently of Warm Ivory.
We are not responsible for third-party websites, privacy practices or content merely because we provide a link to them.
Customers should review the applicable third party's own terms and privacy policies.
Warm Ivory will exercise reasonable care in operating the website and supplying products.
To the fullest extent permitted by applicable law, Warm Ivory will not be liable for losses caused solely by:
No provision of these Terms excludes liability where such exclusion is prohibited by law, including liability that may not lawfully be excluded under the Consumer Protection Act.
Nothing in these Terms deprives a consumer of any statutory right or remedy.
Beauty, skincare, fragrance and wellness experiences differ between individuals.
Testimonials, customer reviews, before-and-after information, product recommendations and descriptions reflect individual experiences or general information and do not constitute a guarantee that another customer will obtain the same result.
Warm Ivory intends to source products through suppliers, distributors and other channels that we reasonably consider legitimate.
Where we expressly describe a product as authentic or original, that description will be based on the information and sourcing evidence reasonably available to us.
Customers may not use Warm Ivory's brand, content or product listings to falsely suggest that they are authorised Warm Ivory resellers or representatives.
By using our website or communicating with us electronically, you acknowledge that electronic communications may constitute valid communications and records under South African law.
Transactional communications relating to an order, account, delivery, security issue or customer-service request may be sent electronically using the contact information supplied by you.
Marketing communications will be managed in accordance with applicable privacy, electronic-communications and consumer-protection laws.
Warm Ivory processes personal information in accordance with our Privacy Policy and applicable South African privacy law, including the Protection of Personal Information Act 4 of 2013.
Information supplied through Recommendation Tools may include information relevant to skincare, wellness preferences or product suitability.
Where information may constitute personal information requiring additional protection, it will be handled in accordance with our Privacy Policy and applicable law.
Customers should not submit information through a questionnaire that is unnecessary for the purpose of obtaining the requested recommendation.
We may suspend, restrict or terminate access to the website where reasonably necessary to:
Termination of website access does not affect rights or obligations that arose before termination.
Warm Ivory may update these Terms from time to time to reflect:
The latest version and effective date will be published on this page.
Changes will apply prospectively from their stated effective date unless applicable law requires otherwise.
Orders already concluded remain governed by the terms applicable when the transaction was concluded, to the extent required by law.
These Terms and all transactions concluded through Warm Ivory are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with by a court, tribunal, consumer body or other forum having jurisdiction under South African law.
Nothing in these Terms prevents a consumer from exercising a right to approach a regulator, consumer commission, ombud, tribunal or other forum where permitted by law.
If any provision of these Terms is found to be invalid or unenforceable, that provision will, to the extent legally possible, be severed or interpreted so as to make it enforceable.
The remaining provisions will continue to apply.
A failure or delay by Warm Ivory to enforce a right under these Terms does not constitute a waiver of that right.
These Terms, together with the policies incorporated into them and the information applicable to a particular order, constitute the agreement governing use of the Warm Ivory website and online store.
Nothing in this clause excludes any representation, right or obligation that cannot lawfully be excluded.
Questions regarding these Terms may be directed to:
Warm Ivory
Email: help@warmivory.co.za
Telephone / WhatsApp: 082 467 3876
Physical address: 4 Peter Road, Moret, Randburg, Gauteng, South Africa
By continuing to use the Warm Ivory website or placing an order, you acknowledge that you have had a reasonable opportunity to read these Terms and agree to be bound by them, subject always to your rights under applicable South African law.
